Frequently Asked Questions
Welcome to Studio Villa's Frequently Asked Questions (FAQs) page. Here, we address common inquiries about our products, services, and policies. If you have a question that isn't answered here, please feel free to contact us at studiovilla1979@gmail.com or call us at +91 83685 01143.
1. General Information
Q: What is Studio Villa?
A: Studio Villa is a premier clothing studio located in Pitampura, Delhi. We offer a wide range of fashion-forward clothing and accessories for men, women, and children through our online ecommerce platform.
Q: Where are you located?
A: We are located at B, 168, Near Bansal Sweets, Block B, Lok Vihar, Pitampura, Delhi, 110034.
2. Orders and Payments
Q: How do I place an order?
A: Browse our collections on www.studiovilla.in, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, provide the required information, and complete the payment process.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and net banking options. We also accept payments via UPI and popular digital wallets.
Q: How do I know my order has been confirmed?
A: Once your order is placed, you will receive an order confirmation email with details of your purchase and an order number for tracking.
3. Shipping and Delivery
Q: What are your shipping options?
A: We offer standard and express shipping options. Shipping charges and delivery times are calculated at checkout based on your location and the shipping method selected.
Q: Do you ship internationally?
A: Currently, we only ship within India.
Q: How can I track my order?
A: After your order is shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused and unworn items in their original condition and packaging. Please refer to our Refund Policy for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact us at studiovilla1979@gmail.com or call us at +91 83685 01143 with your order number and reason for the return. We will provide you with further instructions.
Q: How long does it take to process a refund?
A: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.
5. Product Information
Q: How do I find the right size?
A: Each product page includes a size guide to help you select the right size. If you need further assistance, please contact our customer service team.
Q: Are the colors of the products accurate?
A: We strive to display the colors of our products as accurately as possible. However, the actual colors you see will depend on your monitor and may vary slightly.
6. Account and Security
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address, and view your order history.
Q: How do I create an account?
A: Click on the “Sign Up” button at the top right corner of our website, enter your details, and follow the instructions to create an account.
Q: Is my personal information secure?
A: Yes, we use advanced security measures to protect your personal information. Please refer to our Privacy Policy for more details.
7. Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team at studiovilla1979@gmail.com or call us at +91 83685 01143. Our support hours are Monday to Saturday, 10 AM to 7 PM.
Q: Do you offer live chat support?
A: Yes, we offer live chat support during our business hours. You can access live chat from our website.
If you have any other questions, feel free to reach out to us. We're here to help!